Shutters Warranty

Plantation Shutters Warranty Information

We warrant that the product supplied at the time of delivery will be:

  • Of acceptable quality
  • Fit for its intended purpose or use
  • Match any description you were given by us
  • Closely match the sample you were shown
  • Safe, durable and reliable

All hardware used on the product (e.g. hinges, screws, tracking components) is warranted to be free of manufacturing defects for 5 years. Any stainless steel hardware is warranted to be free of manufacturing and moisture related defects (e.g. rusting, oxidising) for a period of 3 years based on proper use and maintenance.

Aluminium shutters used in coastal or high corrosion areas are warranted for 2 years.

All warranties are provided on the basis our products are installed correctly and are made and assembled exclusively from original materials & components.

The limit of liability under this warranty is to repair or replace the shutters components found to be defective at our sole discretion only. We reserve the right to perform an inspection before agreeing to a warranty claim. We exclude all liability for consequential or incidental damages for any cause whatsoever.

The shutters must not be modified in any way and measuring, ordering and installation errors are not covered by the warranty. This warranty does not apply to conditions caused by normal wear and tear.

This warranty does not cover the following instances:

  • Any shutter that exceeds the limitations as described in the limits document
  • Face Fit Sliding Shutter with no sideboards
  • Bi Fold openings with no bottom track
  • Double Hinged shutters with no bottom frame
  • Polymer shutters installed without the metal frame plate
  • Raw Finish Shutters
  • We will not warrant fading of dark custom colours. It is expected and considered normal that dark colours will fade more quickly than light colours

Please Note:

Timber is a natural product and may present noticeable differences in the grain, pattern, paint or stain effect. This is a characteristic of natural timber and is not considered a product fault. Consequently, we cannot guarantee exact matches for subsequent orders.

During normal usage the stile and rail joints will experience flexing, vibration and movement (caused by climatic change). This can sometimes cause a minor paint fracture to appear along the joint edge. This is considered normal and not a structural failure.

The timber substrate under a stained finish is subject to natural change of colour from influences beyond human control. This change in colour is expected and is not considered a product fault.

The life expectancy of any finish will vary according to environmental conditions and the quality of the maintenance applied. Extreme conditions such as heat, moisture or extreme changes in these conditions may affect the shutters and the applied finish. Such extreme conditions may result in paint cracking, peeling or colour and stain variation.

Due to the weight of two panels on a single set of hinges it is usual for Double Hinged panels to sag when opened and you may need to lift them back into the frame when closing the panels. This is normal and is not considered a product fault.